Guest Information

FAQs

The premises are available 2.00pm and NOT BEFORE on the day of arrival and are to be vacated SHARP at 10.00am on the day of departure. The purpose of these strict times is to allow the necessary time to clean the premises. Please consider your fellow incoming/outgoing holiday occupants. We cannot allow access for the storage of refrigerated items prior to 2:00PM. 

A Booking is confirmed upon payment of PART or the FULL deposit (paid BY THE DUE DATE). Please choose your booking carefully as deposits are not transferable. As advance deposits are accounted to the owner of the property upon receipt, cancellations are refunded ONLY when the premises are re-let for an equal number of days/dollar values. All cancellations must be in writing. All cancellations are subject to a $100.00 cancellation/handling fee. No refund on any unused portion of a confirmed holiday booking will be made. Travel insurance is recommended particularly for high-cost bookings. 

Unless stated within the property description, all premises are fully self-contained however LINEN AND PERSONAL REQUISITES ARE NOT PROVIDED. (I.e. sheets, pillowcases, towels, bath mats, tea towels, washing powder & toilet paper). Please note linen must be used on all beds.  Linen can be hired locally at an additional charge. Blankets and/or doonas and pillows are supplied. Tea, coffee, sugar, washing powders, soap, shampoo, toilet paper, tea towels and other items are not supplied in most properties. A small complimentary supply of kitchen/bathroom equipment (detergent, soap etc) is provided. 

In accordance with health authority regulations, DOGS and OTHER PETS are not permitted unless stated on the individual property on our agency website. A $50 pet levy applies to each booking THAT DOES PERMIT DOGS ONLY (maximum of two dogs – other pets will NOT be permitted). Pets must remain outside at all times and all pet faeces, hair, food and any other mess caused by your pet(s) must be removed before you depart. 

Under no circumstances is Smoking permitted inside any holiday rental properties.

The garbage/recycle bin will be collected Monday night in Pacific Palms and Wednesday night in Seal Rocks. Occupying guests must put the bin on the curbside with the handle facing the property. Excess garbage, bottles and boxes will not be collected by Council and must be removed and disposed of by guests (please do not deposit these items next to the garbage bins), or arrangements made with Pacific Palms Signature Properties and a fee will apply. 

Subscribe for updates and special offers